More about your Reservation

Check-In

Reception is available 24 hours a day and you can check in from 03.00 p.m.

A Check-In before 03.00 p.m. is possible on request and availability. Please note, that this wish is not binding and not guarantieed.

Check-Out

It would be grateful if you could check out by 11 a.m. on the day of departure and leave your Key Card at reception.

Additionally we offer a late check-out until 04.00 pm for an extra charge of 25,00 € (subject to availability).

Late Check-Out

We can offer a late check-out - up onto availability - until 04.00 pm at a charge of 25,00 €. Please contact rezeption.

Early bird prices (Hot Deal)

Our early bird rate with a discount of 10.00 € reduction is not possible to change and can not be canceled. The advanced booking period is 7 days prior to arrival. After we got the booking we charge your credit card with the total amount of the booked services.

Arrival before 06.00 p.m.

We would like to inform you that your Standard reservation (arrival until 06.00 p.m.) will go back to free sale after 06.00 p.m. at the arrival day and can only be offered on new request and subject to availability.

Arrival after 06.00 p.m.

Would you like to guarantee you room availability for an arrival after 06.00 p.m., we recommend you to guarantee your reservation with your credit card details. With the providing of your credit card details your room is available for an arrival after 06.00 p.m.

Restaurant

The restaurant "Schwarzwaldstube" opens daily from 06.00 p.m. till 10.00 p.m. From 10.00 p.m. until midnight a reduced Snack Menu is available at our bar "Schlossbar".

Parking

In front of the Schlosshotel we have 30 public parking spaces available. Please note that reservation of parking spaces is not possible. More information can be found here.

Bicycles Parking

Within the building we do not have any room to store your bikes. You are welcome to park your bicycle in front of the building on our car park. As alternative we want to point out the bike station at main train station, at the other side of the street. Further information can be found here.

Internet / WiFi

There is a free highspeed-intenet via WiFi available in the entire hotel.

Breakfast times

Our American Breakfastbuffet is available daily from 06.00 a.m. to 10.00 a.m. Sundays till 11.00 a.m.

Guest Wishes to the Hotel

We always try to fulfill every guest wish.  Please understand that these are not bindingly. These wishes can not be guaranteed from us. An implementation can therefore not always be guaranteed. For questions about your reservation please do not hesitate to contact us. 

Cancellation

Individual reservations can be canceled until 06.00 p.m. at the arrival day.

A cancellation or reduction of the rooms must be in written form.

Sauna / Fitness Area

The sauna is available from 05pm to 10pm, at a charge of 5,00 € per person and stay.

The fitness area is from 07am  to 10pm available.

Extra Bed

Children between the ages of 0 and 12 years stay free of charge when sharing the parents bed

Children up to 12 receive an extra bed on request and subject to availability at the rate of 30 € per child and night

Children 13 years and older receive an extra bed on request and subject to availability at the rate of 40 € per person and night

Pets

The pee for a pet (for example dog, cat) is 10 € per day.